LLM Capsule Terms of Service

Effective date: 8 May 2026

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1. Purpose

These Terms apply together with the CUBIG Comprehensive Terms of Service.

These Terms define the rights, obligations, responsibilities, and other matters between CUBIG CORP. ("the Company") and the User concerning the use of the LLM Capsule On-Premises Service ("the Service"), which the Company provides through installation within the User's own data centre, internal server, or designated cloud environment.

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2. Definitions

Unless otherwise stated, the following definitions apply:

• LLM Capsule On-Premises Service: Software installed on the User's own infrastructure (data centres, internal servers, or virtual private networks controlled by the User) and accessed via a network controlled by the User (including internal or closed networks).
• User: Any individual or legal entity that enters into a Service Use Agreement with the Company.
• Administrator: The person authorised by the User to approve members' use of the Service, grant accounts, set policies (security/access/token), and conduct audits.
• Member: An employee or other individual permitted by the Administrator to use the Service within the approved scope.
• Data: All materials entered, stored, or processed within the Service and any content derived from them.
• Payment Service Provider: The institution that handles payment authorisation and settlement on behalf of the Company.
• Application: The act of agreeing to these Terms and submitting a Service use request in the form specified by the Company.
• Package Installation: Installation of LLM Capsule on the User's system, creation of an administrator account, and enabling of login access.
• Setup: Initial configuration following installation, including domains, accounts, permissions, security policies, audit rules, branding, and user guidance.
• Implementation Period: The period from the agreement date to the completion of installation and setup, normally within sixty business days.

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3. Publication and Amendment of Terms

The Company publishes these Terms on its website homepage or support portal.
The Company may amend them within the limits of applicable law and will provide advance notice specifying the effective date and reason at least seven days before the change takes effect.

Where a change materially or unfavourably affects the User's rights, at least thirty days' prior notice will be given by registered email or text message.
If the User fails to object before the effective date after notice stating that non-response constitutes consent, the amendment is deemed accepted.
If the User disagrees, the User may terminate the Service Agreement.

These Terms take effect upon the User's consent and remain valid until termination of the Service Agreement, subject to completion of all outstanding payments.

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4. Supplementary Rules

These Terms apply together with the CUBIG Comprehensive Terms of Service; in the event of conflict, these Terms shall prevail. Matters not specified herein shall be governed by relevant legislation, individual contracts (including any Order Form, MSA, or SLA), the Company's policies, and accepted business practice.

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5. Conclusion of the Service Agreement

The Service Agreement is formed when the User agrees to these Terms, completes the prescribed application, and receives acceptance from the Company.

The Company may refuse or revoke approval if:

1. the application differs from prior discussions, contains false or incomplete information, or uses another person's identity;
2. there is a risk of non-payment;
3. re-registration occurs after prior disqualification without approval;
4. the applicant is under fourteen years of age;
5. use may disrupt the Service or other Users;
6. the application would contravene law or public order; or
7. re-registration is attempted within one year of termination under Article 25.

The Company may require proof of identity or business registration. Approval may be delayed due to capacity or technical constraints.

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6. Commencement of Service Use

Following conclusion of the Agreement, the Company installs the LLM Capsule package.
The User must supply any requested installation data within five business days of request.
The Company will complete installation and setup within the implementation period and request confirmation from the User.
The User must respond within seven days; if no response is received without reasonable cause, installation is deemed complete.
The Service term begins on the payment or settlement date unless otherwise agreed in writing.

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7. Modification of User Information

Core administrator account details may be changed only with the Company's prior approval.
Changes to administrator information must be notified by telephone or email. The Company is not responsible for any loss or disadvantage arising from failure to provide such notice.

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8. User Obligations

Users shall comply with applicable law, these Terms, and the Company's policies, and must in particular:

• implement security measures, including regular updates, internal system security, incident response, and designation of an emergency contact;
• maintain regular independent backups of all data (the Company is not liable for leakage or loss arising from failure to back up, except where separately agreed or due to the Company's fault); and
• refrain from sending illegal spam (Users bear all civil and criminal liability for any such activity).

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9. Service Provision

The Company lists Service details on its website.
The Company may specify a number of accounts; Administrators allocate accounts to Members within the licensed limit (the same service term applies to all accounts, including unallocated ones).
Account sharing is prohibited; the User is responsible for managing account re-allocation.
Updates are provided with prior notice.
Trials, demonstrations, or promotions may be offered free of charge for limited periods.
Payment integration is available, but the Company is not liable for damages caused by payment provider failures or other matters beyond the Company's control.

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10. Compliance for AI Features

The Service may include AI capabilities such as prompt protection, response restoration, policy blocking, and log analysis. Details are published on the website.
To deliver these features, the Company may process minimal usage data (such as token counts) directly or through approved third parties (for example, external LLM API calls). This data is used solely to deliver AI functionality and is not provided to third parties for model training.
AI outputs may contain inaccuracies, inappropriate content, or potential rights infringements. The Company does not warrant the suitability, accuracy, legality, or reliability of AI outputs; the User must verify all results and check for legal compliance before use.
The User must not input data that infringes third-party rights, violates law, or contains confidential information.
The User is responsible for ensuring that Administrators and Members understand and comply with this Article and applicable law.
The Company is not liable for any issues, disputes, or losses arising from a violation of this Article.

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11. Service Upgrades

The Company may issue updates or improvements with at least seven days' prior notice, except in urgent security situations.

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12. Service Restriction and Suspension

The Company may temporarily restrict the Service and require rectification within thirty days if the User:

• violates Article 8;
• fails to pay fees;
• causes abnormal traffic or network disruption (for example, suspected DDoS attack);
• has a compromised or malware-infected account;
• fails to apply critical security updates, disrupting or threatening Service operation; or
• is subject to a lawful request from a court, law enforcement, or regulatory authority.

Permanent termination may occur where identity theft, payment fraud, illegal software use, or hacking is confirmed.

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13. Fees and Billing

Fees and payment methods follow those stated on the website or in individual contracts (individual contracts take precedence).
Fees may include recurring service charges (which may include maintenance and support) and one-time installation costs.
Unless otherwise agreed, fees are payable in advance; mid-term changes are calculated on a pro-rata daily basis.
Fee structures in effect at purchase remain applicable for the remainder of the current term, even if the general fee structure changes.
Promotional discounts are subject to change and are applied only when their stated conditions are met.
Individual contracts take precedence where applicable.

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14. Payment of Fees

Payments may be made by bank transfer or authorised electronic methods (credit card, direct debit, etc.); limits set by payment institutions may restrict further use.
Each electronic payment provider's services are governed by that provider's policies.
Automatic payments continue until cancelled.
The User must not use another person's payment instrument and must take reasonable care to prevent leakage of authentication credentials.
The Company may restrict Service use in the event of payment failure or non-payment; resulting losses are the User's responsibility.
The Company may add, remove, or modify accepted payment methods with prior notice.

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15. Fee Disputes

Fee disputes may be raised within six months of the billing date (no time limit applies where the error is attributable to the Company).
The Company will notify the User of the outcome within two weeks of receiving a dispute; if this is not possible, the Company will advise the reason and expected resolution date.

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16. Illegally Evaded Fees

If the User evades fees by any of the following means, the User shall pay twice the unpaid amount as a penalty:

1. using a service other than the one applied for without the Company's approval;
2. allowing a third party to use the Service without the Company's approval; or
3. evading fees through any other breach of applicable law or these Terms.

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17. Fee Disputes and Refunds

Overpayments or errors will be refunded promptly; if attributable to the Company, statutory interest will also be paid.
If the User requests termination during the service term, the Service ends automatically before the start of the following month, and no refund is provided for the unused period.
If the User withdraws within seven days of the service start date with no usage history, a refund will be issued minus the following:

• bank transfer fees and payment gateway charges; and
• any promotional discounts applied.

An administrative deduction of ten per cent (covering transfer fees and payment gateway costs) is applied to refunds.
Refunds are processed by the end of the month following the refund request date. Where the User has outstanding debts to the Company, the Company may offset the refund amount or place it on hold.
Credit card cancellations follow the card issuer's policy; the Company is not responsible for refunds beyond the cancellation request, except where the error is attributable to the Company.

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18. Termination of Contract

The User may terminate via the Service, email, or other written means.
If the Agreement is cancelled or terminated before installation is complete, the User shall pay costs proportionate to the work completed, except where the delay is caused by the Company.
The party responsible for termination loses the benefit of any remaining term.

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19. Data Preservation and Destruction

The User must maintain regular backups of all data. The Company is not liable for leakage, loss, or omission arising from failure to do so, except where separately agreed or attributable to the Company.
Payment and transactional data may be retained for the period required by law.

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20. Damages and Claims

If a Service disruption caused by the Company continues for two or more consecutive hours without prior notice, the Company shall extend the Service period free of charge by three times the number of days affected (a recurrence of the same disruption within one hour of restoration is treated as continuous).
"Disruption" means inability to log in, send or receive mail, or upload or view data due to the Company's fault (planned and notified events are excluded).
If installation is delayed beyond the implementation period due to the Company's fault, the Company shall pay delay penalties of 1/1,000 of the installation fee per day of delay.
For other damages caused by the Company's intent or negligence, the Company's total liability shall not exceed the fees paid by the User to the Company in the twelve months immediately preceding the incident (except in cases of wilful misconduct or gross negligence).
The User is liable for damages caused to the Company through the User's own intent or negligence.
The Company is not liable for damages arising from force majeure or matters attributable to the User.
Damage claims must be submitted in writing (by email or telephone) stating the reason, amount, and basis of calculation.

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21. Exemption from Liability

AI Outputs

The Company does not warrant the legality, originality, exclusivity, reliability, accuracy, truthfulness, usability, or fitness for a particular purpose of AI outputs.
The Company is not liable for the User's failure to achieve expected returns or for damages arising from results obtained through the Service.
The User bears all responsibility for any issues arising from the use of AI outputs.

User Liability

The User is liable for damages caused through the User's own intent or negligence in connection with use of the Service.
If the User's breach of these Terms causes loss to the Company, the User must compensate the Company in full.
If the User causes harm to a third party through use of the Service, the User must compensate that third party.
The Company is not liable for data lost after service termination due to scheduled destruction, the User's deletion request, or failure to maintain backups.
Claims for damages expire if not exercised within three years of the date on which the claimant becomes aware of the loss.

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Supplementary Provision

These Terms take effect on 8 May 2026.