Terms Of Service (LLM Capsule On-Premises)

Effective date: 1 October 2025

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1. Purpose

These Terms define the rights, obligations, responsibilities, and other matters between CUBIG CORP. ("the Company") and the User concerning the use of the LLM Capsule On-Premises Service ("the Service"), which the Company provides through installation within the User's own data centre, internal server, or designated cloud environment.

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2. Definitions

Unless otherwise stated, the following definitions apply:

• Service (LLM Capsule On-Premises): Software installed on the User's own infrastructure (for example, data centres, internal servers, or virtual private networks) and accessed via a network controlled by the User.
• User: Any individual or legal entity that enters into a Service Use Agreement with the Company.
• Administrator: The person authorised by the User to approve members' use of the Service, grant accounts, set policies, and conduct audits.
• Member: An employee or other individual permitted by the Administrator to use the Service.
• ID: The combination of letters and numbers set by the User and approved by the Company for identification and Service access.
• Password: The authentication credential set by the User to verify their ID.
• Data: All materials entered, stored, or processed within the Service and any content derived from them.
• Payment Service Provider: The institution that handles payment authorisation and settlement for the Company.
• Application: The act of agreeing to these Terms and submitting a Service use request in the form specified by the Company.
• Package Installation: Installation of LLM Capsule on the User's system, creation of an administrator account, and enabling of login access.
• Setup: Initial configuration following installation, including domains, accounts, permissions, policies, audit settings, and branding.
• Implementation Period: The period from the agreement date to the completion of installation and setup, normally within sixty business days.

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3. Publication and Amendment of Terms

The Company publishes these Terms on its website or support portal.
The Company may amend them within the limits of applicable law and will provide advance notice specifying the effective date and reason for the change.

Where a change materially affects the User's rights, at least thirty days' prior notice will be given by registered email or text message.
If the User fails to object before the effective date after notice stating that non-response constitutes consent, the amendment is deemed accepted.
If the User disagrees, the User may terminate the Service Agreement.

These Terms take effect upon the User's consent and remain valid until termination of the Service Agreement, subject to completion of all related payments.

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4. Supplementary Rules

Matters not specified in these Terms shall be governed by relevant legislation, individual contracts (including any Order Form, MSA, or SLA), the Company's policies, and accepted business practice.

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5. Conclusion of the Service Agreement

The Service Agreement is formed when the User agrees to these Terms, completes the prescribed application, and receives acceptance from the Company.

Where registration occurs through an external platform, the Agreement is concluded when the applicant agrees to these Terms and the Privacy Policy, grants the Company the minimal account access required to provide the Service, and the Company accepts.

The Company may refuse or revoke approval if:

1. the application contains false or incomplete information or uses another person's identity;
2. there is a risk of non-payment;
3. re-registration occurs after prior disqualification without approval;
4. the applicant is under fourteen years of age;
5. use may disrupt the Service or other Users; or
6. the application would contravene law or public order.

The Company may require proof of identity or business registration. Approval may be delayed due to capacity or technical constraints.

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6. Commencement of Service Use

Following conclusion of the Agreement, the Company installs the LLM Capsule package.
The User must supply any requested installation data within five business days.
The Company will complete installation and setup within the implementation period and request confirmation.
If the User does not respond within seven days, installation will be deemed complete.
The Service term begins on payment or settlement date unless otherwise agreed.

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7. Collection of Personal Information

The Company collects only the personal information necessary for contract formation and performance, by lawful and fair means, as stated in the Privacy Policy.
Users may withdraw consent via the procedure provided.

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8. Protection of Personal Information

The Company protects Users' personal information in accordance with relevant laws and its Privacy Policy.
Linked third-party sites are not covered by this responsibility.

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9. Management of ID and Password

The User is responsible for the secure management of IDs and passwords.
If unauthorised use is suspected, the User must notify the Company immediately.
The Company may restrict IDs that risk confusion or data leakage.

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10. Modification of User Information

Users may review and update information through My Page.
Core administrator details may be changed only with the Company's approval.
Failure to notify the Company of changes may result in loss or delay for which the Company is not responsible.

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11. Notifications

The Company may provide notice by email or mobile.
If notice cannot be delivered due to outdated contact information, it is deemed delivered upon dispatch.
General announcements may be posted on the website for seven days or more.

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12. Company Obligations

The Company shall comply with law and these Terms, maintain secure systems, and provide stable service.
If unavoidable events such as force majeure occur, the Company may suspend the Service with prior or subsequent notice.
Legitimate complaints will be addressed promptly.

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13. User Obligations

Users shall comply with law and these Terms and must not:

• provide false information;
• impersonate another person or share accounts;
• copy, modify, or distribute the Service without permission;
• infringe third-party intellectual property;
• interfere with normal operation, including hacking or automation;
• collect or distribute others' personal data without authority;
• post or transmit illegal, obscene, or discriminatory material;
• advertise or conduct business without approval;
• defame or damage the Company; or
• exploit the Service's security features.

Transfer or pledge of rights or obligations requires prior written consent.
Users are liable for damages caused through intent or negligence and must maintain reasonable security measures and regular data backups.

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14. Complaint Handling

The Company accepts complaints via official email or consultation channels and processes them through appropriate procedures.

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15. Service Provision

The Company lists Service details on its website.
Administrators allocate accounts within licensed limits.
Account sharing is prohibited.
Updates are provided with prior notice.
Trials, demonstrations, or promotions may be offered free for limited periods.
Payment integration is supported, but the Company is not liable for issues beyond its control.

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16. Compliance for AI Features

The Service may include AI capabilities such as prompt protection, response restoration, and policy blocking.
To provide these features, the Company may process minimal usage data directly or through approved third parties.
This data is used solely to deliver AI functionality and not for external model training.
AI outputs may contain inaccuracies or bias; the User must verify all results and ensure legal compliance before use.
The Company is not responsible for issues arising from misuse or violation of this Article.

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17. Service Upgrades

The Company may issue updates or improvements with at least seven days' prior notice, except in urgent security situations.

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18. Service Changes

The Company may change all or part of the Service for operational or technical reasons and will provide notice in accordance with Article 11.

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19. Service Restriction and Suspension

The Company may temporarily restrict the Service and require rectification within thirty days if the User:

• violates Article 13;
• fails to pay fees;
• causes abnormal traffic or network disruption;
• has a compromised or infected account;
• fails to apply critical security updates; or
• is subject to lawful request by authorities.

Permanent termination may occur in cases of identity theft, payment fraud, illegal program use, or hacking.

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20. Fees and Billing

Fees and payment methods follow those stated on the website or in individual contracts.
Fees may include recurring and one-time installation costs.
Unless agreed otherwise, fees are payable in advance.
Fee structures in effect at purchase remain valid until the end of the current term.
Promotional discounts are applied according to their stated conditions.

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21. Payment of Fees

Payments may be made by bank transfer or authorised electronic methods.
Automatic payments continue until cancelled.
The User must prevent unauthorised use of payment instruments.
The Company may restrict service in the event of payment failure.

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22. Fee Disputes and Refunds

Fee disputes may be raised within six months of billing.
Overpayments or errors will be refunded promptly.
If the User withdraws within seven days of the start date with no usage, a refund will be issued minus administrative and payment-gateway costs (normally ten per cent).
Refunds for used periods are not provided unless required by law.

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23. Illegally Evaded Fees

If the User evades fees through unauthorised use, third-party sharing, or other breaches, the User shall pay twice the unpaid amount as damages.

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24. Termination of Contract

The User may terminate via written notice or email.
The Company may terminate if the User:

• materially breaches these Terms and fails to correct within the specified period;
• uses the Service beyond the intended purpose or lends access to others;
• commits repeated breaches;
• fails to pay fees after notice; or
• becomes insolvent or subject to regulatory revocation.

If termination occurs before installation completion, the User shall pay costs proportionate to work completed, except where delay is caused by the Company.

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25. Protection of the Service

The User must not reproduce, sell, disclose, or distribute LLM Capsule or derivative products without authorisation.
Any violation results in civil and criminal liability.

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26. Data Preservation and Destruction

The User must maintain regular backups of data.
The Company is not liable for data loss except as separately agreed.
Payment and transactional data may be retained as required by law.

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27. Copyright and Intellectual Property

All intellectual property in the Service belongs to the Company.
User-generated data remains the User's property.
Commercial use of information obtained through the Service without consent is prohibited.

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28. Damages and Claims

If a Service disruption caused by the Company continues for two or more consecutive hours without notice, the Company shall extend the Service period by three times the downtime.
Each party is liable for damages caused by its intent or negligence.
Claims must be submitted in writing stating reasons and calculations.

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29. Exemption from Liability

The Company is not liable for damages arising from:

• force majeure, including natural disaster, war, terrorism, or government order;
• maintenance, replacement, or inspection;
• the User's own fault or negligence;
• disputes between Users or with third parties;
• use of free services;
• unmet expectations or loss of profit;
• device or communication failures; or
• unauthorised access beyond the Company's control.

AI Outputs: The Company does not warrant accuracy, legality, or suitability of AI outputs.
Users are responsible for verifying such results before use.

Claims expire three years after the claimant becomes aware of the damage.

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30. Dispute Resolution

These Terms are governed by the laws of the Republic of Korea.
Disputes will first be addressed through consultation.
If unresolved, they shall be submitted to the Seoul Central District Court as the court of exclusive jurisdiction.

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31. Supplementary Provision

These Terms take effect on 1 October 2025.